Feedback, Complaints
and Advocacy

Aberstone and Compassion is committed to delivering quality, person-centred service.

We strongly value the concept, nothing about us without us, and therefore welcome all feedback from the consumers of our service.  

We understand it can be difficult to raise your concerns, so we have created a feedback system that provides you with an opportunity to remain anonymous.

A woman with purple hair is smiling while using a laptop in a wheelchair, set against a coral pink background. She is wearing a white t-shirt and glasses.

We’re here to help

If you’re looking for information on reporting an incident, giving feedback or locating an advocate, you’ll find it right here.

  • We understand that it can be difficult to raise your concerns, so we have created a feedback system that provides you with an opportunity to remain anonymous.

    Scroll down to be taken to our feedback/complaints form.

    Alternatively, you can:
    Download and complete the Aberstone & Compassion Feedback form and return it via post (Aberstone & Compassion, 191 Fullarton Road, Dulwich, SA 5065). Click here to download.

    • Contact Guy Walker – Chief Executive Officer
      Phone: 0437 801 739
      Email: Guy.walker@aberstonecompassion.com.au

    • If you wish to speak with a person outside of Aberstone & Compassion, you can contact the National Disability Insurance Scheme (NDIS) by calling 1800 800 110 or visiting https://www.ndis.gov.au/contact/feedback-and-complaints#online-form

    • The NDIS Quality and Safeguard Commission can also be contacted on 1800 035 544

  • The safety and wellbeing of all persons living with a disability is at the forefront of what we do.

    Aberstone & Compassion is driven to making consumers feel empowered to report all incidents to our team. We comply with the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018. Aberstone & Compassion records, reports, and reviews all incidents as per our Incident Management system. Should you wish to seek support from an advocate to report an incident, services can be sourced at https://askizzy.org.au/disability-advocacy-finder.

    Should you wish to report an incident to us, you can do so independently or via your Support Worker, Support Coordinator, advocate, or informal support person. Reports can be made to the contact below:

    Contact Person: Kirsty Searle
    Role: Chief Operations Manager
    Phone Number: 0402 430 424
    Email Address: kirsty.searle@aberstonecompassion.com.au

    If you wish to speak with a person outside of Aberstone & Compassion, you can contact the National Disability Insurance Scheme (NDIS) by calling 1800 800 110 or visiting https://www.ndis.gov.au/contact/feedback-and-complaints#online-form

    The NDIS Quality and Safeguard Commission can also be contacted on 1800 035 544

    You can download our Easy Read Incident Management document here

  • If you wish to speak to an advocate, visit Ask Izzy to find the right advocate for you. You can download our Easy Read Advocacy document here to learn more about the role of an advocate.

Feedback and Complaints.